FAQ’ s

Turks and Caicos is a wonderful, relaxing vacation destination. But we know that booking your vacation can raise all sorts of questions. This is particularly true if it’s your first visit to your chosen holiday spot. It is so much more relaxing when you know what to expect at the other end.

Here we hope to provide answers for some of the most common questions that are asked by visitors to Turks and Caicos. Should you have a specific question that you don’t see answered here, feel free to contact us.

COVID-19 Cancellation policy

Can I cancel my booking because of COVID issues?

During the current pandemic our cancellation policy has been changed to make allowances for the current travel issues.  We will provide a full refund up to 24 hours from arrival time for any bookings that need to be cancelled as a result of a COVID-19 related issue. This includes guests testing positive for COVID-19,  guests unable to travel  and make flights (direct or connected) due to delays in testing results. ( Subject to provision of documented proof)

COVID -19 – Measures taken to ensure the safety of our clients at Gracehaven Villas

COVID-19 Precautions for your safety

Our premises have been inspected  and our COVID-19 safety protocols have been certified  by the Turks and Caicos Government Environmental Health Department. (June 12th 2020)

The following  precautions have been implemented for your safety:

  • No back-to-back rentals. The villas left vacant for a minimum of 24 hours after each rental.
  • Thorough cleaning in high traffic areas
  • Disinfection of all touchable surfaces – light switches, door handles, window catches, tables, chairs.
  • Disinfecting of all utensils, appliances, and kitchen washroom surfaces
  • All provided linens are washed at high temperature and cleaned as per CDC guidelines
  • Hand sanitizer dispensers are provided throughout the villa
  • A complimentary amenity bag with face mask and an awareness leaflet is provided for each guest
  • All products used are approved by the EPA (Environmental Protection Agency)
  • Outdoor furnishings are treated with disinfectant sprays
What about travel requirements for visitors to Turks and Caicos?

To counter the continued threat of spreading the corona virus and COVID-19 disease the Turks and Caicos government requires certain conditions to be met by visitors.

The official details are now available on the Turks and Caicos Tourism website  here.

The requirements are:All visitors 10 years of age  and over are required to take a Covid-19 test. Tgis must be a PCR Test ( polymerase Chain reaction ) and not an antibody or antigen test. The test must be taken within 5 days of your arrival in TCI.

Visitors must also have an insurance coverage that includes cover for COVID-19 and medical evacuation if infected.

Visitors are required to upload the information on the TCI Tourism website where the documentation will be checked and a TCI Assured sticker issued. You will not be allowed to board a plane to TCI without this.

All documentation must also be presented on arrival at the airport in Providenciales.

The TCI Tourism website has resources to help potential visitors find an accredited lab that can provide the test and also a list of insurance companies that can supply sufficient cover. 

For more details please see our latest blog post on the TCI travel requirements but also please refer to the official sources for full and up to date information www.turksandcaicostourism.com


TCI Assured logo


Gracehaven Villa Questions

Where is Gracehaven Villa

The Turks and Caicos Islands are between the Dominican Republic and the  Bahamas. Gracehaven Villa is on the island of Providenciales, the key vacation destination of Turks and Caicos. It located in a central area of Providenciales known as the Bight, home of the Princess Alexandra National Park. It is just about 400 yards down the beach or  half a mile by road from the   Beaches all-inclusive resort. The Bight Settlement is between Grace Bay town center and Turtle Cove.  We provide all our guests with a welcome booklet showing the location which can also been seen on this website.

How far from the airport?

The villa is exactly 5.15 miles (8.28 kms) from the airport. It is an easy drive with only three major turns on route. Most of the drive is on the island’s main road called Leeward Highway and traffic on this road runs smoothly most of the time. Once you turn off the highway its just 1.2 miles on the quiet smaller roads to the Bight

Do I need to rent a car?

Renting a car or not depends on what you plan to do. A cab from the airport runs at around $25 with limo services costing a little more. But renting a car will give you more options.  It is possible to stay at Gracehaven for your stay and eat in the villa or locally in the nearby restaurants, but we do suggest that you make the most of what Turks and Caicos has to offer and take in the spectacular sights.  Find out more about renting a car in Turks and Caicos here

Are there nearby restaurants?

Yes, the nearest restaurants are just 200 yards walk at the beach! There are also a choice of 5-6 lovely places to eat just 1.6 miles away at Turtle Cove. All the facilities of Grace Bay town are just a quick 5 minutes drive. For full details see our guide  - Where to eat out in Turks and Caicos

What cooking facilities are there?

Gracehaven has a full kitchen with an oven and 4-burner range cooker as well as an over-the-range microwave. A fridge freezer is on hand to store your food. We also have an infra-red outdoor BBQ for those who prefer to cook outdoors on the pool patio.

Are the grocery stores nearby?

One of the largest grocery stores on the island is just  3 minutes drive away ( 1.7 miles). Here you can buy almost everything you need to make your stay comfortable. If you are too busy enjoying your vacation, just let your villa host know what you need and we can arrange to get it for you ( chargeable service)

How many beds?

The villa has one main master suite on the upper floor with a full-size king platform bed. There is also a queen-size Murphy bed which is downstairs in the living area which provides additional capacity and is great for both adults and children. Four people can stay in comfort. All beds have full linen available and ready to use on your arrival.

What about bathrooms?

The master suite has an open walk-in shower with multiple shower heads as well as a 7-foot double vanity with 'his and hers' vessel sinks. A washroom completes the suite. The downstairs washroom has a toilet and single vanity. Hair drier, bath and hand towels and face cloths are all supplied clean and ready for your stay.

Is it accessible for wheels chairs?

The main entrance to the villa has three steps up from the surrounding grade level. We are however aiming to install a ramp to the pool patio area that would allow entrance to the villa for wheelchairs and buggies. The main bedroom however is on the second floor and only accessible by a flight of 16 stairs.

Is there a TV and Internet?

There are two TV’s in the house. The main living area has a wall mounted 60” smart TV which allows access to a 30+ local TV channels  as well as providing access to smart TV apps such as Netflix , YouTube and more. Upstairs there is another wall-mounted  32” TV above the sliding balcony doors allowing you to enjoy viewing from the main bed. This is also a  smart TV with access to apps and streaming services. There is complimentary wireless broadband internet with an individual guest access.

How will I gain access to the villa?

We aim to have a villa host meet you on arrival. They will provide a welcome tour to show you around, explain  how everything works and advise you on any specific questions you may have. You will also receive your own individual code for the entrance door smart lock that will allow you to get in. This is helpful as it avoids the need for everyone in your party to have the key. They can come and go anytime using the code.

Is there any food / drink provided for arrival?

All our visitors have different diets and tastes and we are also very aware of allergies, so we do not provide pre-stocked larder or fridge unless this is specifically request by the guest.  We are able to offer personal shopping services as one of our paid extra options.  There is however, a bowl of fruit and a full water -cooler to provide some refreshment on arrival. You will also find tea and coffee in the kitchen.  

What about air conditioning?

The house has two separate split air conditioning units, one on each floor. These are both operated with a remote control. The A/C is free, but we would ask that this is used only as needed and that all windows and doors are shut when the A/C is operating. The cost of electricity to run the units is high. We hope our guest will appreciate this and use judiciously.

How can I book a a stay with you?

You can book directly on this website from the 'Book now' link on the homepage menu. Just click the dates you want. Note that the minimum stay period is  4 nights. You cannot book less than 4 days before your arrival date. Available dates are shown in bold and will show a link . Once you select the dates you want enter the number of guests ( maximum 4) and click the 'Book now' blue button. Prices include the TCI government tourism tax of 12% and an $80 cleaning fee per stay.

Complete the booking form and select  a method of payment. You may choose to wire a payment or make a secure payment right away with a card. If you have any questions prior to booking contact us here.

All stays over 21 days can qualify for a 15 % discount. Contact us for more details.

Turks and Caicos Questions

Any info on Providenciales?

There are over 40 islands included in the Turks and Caicos Island jurisdiction. Many are smaller sparsely populated islands, also know as Cays (pronounced like keys). Grand Turk is a docking destination for cruise ships visiting Turks and Caicos however the vast majority of the approximately 31,000 resident live on Providenciales. Provo, as it is often referred to, is 18 miles long and around 7 miles wide at its broadest point. It is around 39 square miles in area and reaches to 135 feet above sea level at its highest point. Learn more about Providenciales here.

What is the time zone?

The middle of Providenciales is 71.7979° West and roughly in line on the map with New York City. Therefore it is in the Eastern Time Zone and 5 hours behind GMT (Greenwich Mean Time AKA UTC). Daylight saving time adjustments are applied in Spring and Fall. In 2020 the clocks go forward on March 8th and Back on November 1st.

When is the best time to visit?

Wintertime is the most popular and so resorts and villas can be booked up. That makes it a more expensive time to visit and it’s also busier. It tends to be quieter from May to the end of July. The quietest time is August to the end of October which is the main hurricane season when there is an increased chance of storms although short-lived in most cases. Of course, much is dependent on the weather which is consistently warm and  sunny year round so anytime is a great time to be there. Learn more about the weather in Turks and Caicos here.  We also have a comprehensive guide to the best time to visit  the Turks and Caicos Islands on this website too.

How easy is it to get there?

Most visitors arrive in Providenciales by air. There are 222 flights on 69 different routes from Providenciales International Airport, connecting PLS to 60 different cities in 17 different countries. Around 15 airlines run regular services to Providenciales International Airport. These include major US airlines like American Airlines, United, Delta, Jet Blue, Canadian carriers Westjet and Air Canada and British Airways (via Antigua). May local flights between Caribbean destinations also run via Caicos Express and Intercaribbean.

What is the airport like?

Providenciales airport is small with one main runway. Arriving planes do not have bridges to the Terminal so passengers have to disembark on steps and cross the open paved area to the terminal. Line ups at the immigration desks can be long when several planes arrive in proximity, but typically the wait is not much more than 15 minutes.  Saturday is always the busiest day of the week. Traffic on other week days is much lighter. There are several car rental companies based in the terminal as well as numerous taxi and limo services right outside the building. Most of the larger resorts and luxury villas will have a shuttle service of dedicated transport for their guests.

Is it easy to rent a car?

There are five or six car rental desks right at the airport exit just a few yards from the baggage collection. Some of these have cars at the airport parking lot across the road but others have off-site collections and need a shuttle to drive the 4-5 minutes to their lots. Learn more about car rental in Turks and Caicos here.

Is it easy to get around?

Fact: there was not a single motorized car in Turks and Caicos until 1964!  Today however, there is a good network of roads making it easy to get around. Many of the roads and streets are well signposted, although some signs may have fallen and not been restored in a hurry. The main highway is called Leeward highway and it runs the length of the island from the airport up to the ferry terminal on the far eastern tip of Providenciales.  One thing to note is that many of the smaller roads have speed bumps which can give your car a pretty good jolt if you fail to notice them in time to slow up. Also, there are some pretty deep potholes around which again can be a problem if you hit them at speed.  Some roads are not paved and these can be tough to negotiate in the smaller rental cars. Its best to exercise caution and not overdo it here.

Is it safe?

Since the Islands stared to develop the demographic of visitors has been at the luxury end of the market. This has led to a calm and quiet environment with few crowds and lower crime rates than other parts of the Caribbean. It has been generally a safe place to visit and the crime rate has been low. Unlike other destinations where the tour operators recommend you stay within the resorts, this has never been the case here. Some illegal immigration has increased the crime rate in recent years, but it remains a safe place to visit. Naturally one should follow sensible guidelines and keep valuables away or hidden on the beach or in vehicles in secluded areas. Avoid walking around alone at night where possible.

Can you drink the water?

Providenciales is an island with low rainfall and few water sources. As a result, water is a precious commodity. The supply comes from desalination plants and is expensive. The water itself and the infrastructure is good quality however and can be consumed. Most visitors however prefer to drink bottled water which is available in any local store or at one of the island’s main supplier such as TCI Crystal.

Are there any bugs?

It’s a tropical environment and so there are some insects and termites. Mosquitoes are present in inland areas although the beaches tens to be free of them. The prevailing trade winds help with clearing them but in sheltered areas they are more common. If you are particularly sensitive to bug bites it is recommended that you bring some remedies with you where possible as these are expensive to buy locally.

Are there sales taxes?

There is a tourism tax of 12% that is charged on hotel and villas stays by the TCI government. Restaurants also charge a tax on meals. Other than these there is no additional tax charged on general  good purchased in stores.